How to use the app

Purpose of the app

The Ledger Enterprise mobile application is made to facilitate the request review process and track them thanks to the history and push notifications. You can review on the go the requests thanks to your Ledger Stax device via Bluetooth with your iPhone.

Who can use it?

In order to use the Ledger Enterprise mobile application, you must satisfy these conditions:

• Be a Ledger Enterprise client with an active workspace.

• Use a Ledger Enterprise endorsed Ledger Stax device.

• Use an iPhone compatible with latest iOS versions.

• Have an internet connection.

• Bluetooth can be turned on and used on your iPhone.

Onboarding

To get t your list of requests, you simply need to follow the instructions on your screen:

1. Launch the app and turn on your Ledger Stax.

2. Start the onboarding process.

3. Authorize the Bluetooth usage for the app.

4. Pair your Ledger Stax by having it turned on and unlocked.

   1. Make sure the numbers displayed on the app and on your Ledger Stax match.

   2. Your Ledger Stax name should then appear on app screen, select it to continue.

5. Log in with your Ledger Stax by selecting login button on the app.

   1. You should be prompted to open your Ledger Vault app on your Ledger Stax, proceed.

   2. If not prompted, you can also open it manually.

      1. When the login prompt is displayed on your Ledger Stax, accept the login.

6. Optional: turn on the biometrics to facilitate the access to the app:

   1. Your session will remain active for a week.

   2. No need to use your Ledger Stax to log back in while your session is active.

   3. Your app and workspace are still fully secured thanks to biometrics access to the app and the mandatory usage of Ledger Stax to review requests.

7. The setup confirmation is displayed.

8. Optional: turn on push notifications to receive notifications about your requests.

   1. It is highly recommended to turn on the push notifications not to miss any request.

   2. Push notifications are used only for request status, not for marketing purpose.

Get requests

Depending on your role

• As an operator, if you are part of an account rules, then you will get requests regarding transactions on this account.

• As an administrator, you will get requests when any change is made in the administration rules of your workspace.

New request

When a new request is available for you to review:

• You will get a push notification alerting you that a new request is available.

• You can find the request in your list of requests (if not, simply pull down the list to trigger a refresh).

Review requests

1. To review a request, you must first always open its details.

2. Tap the "Review" button (or the "Reject" button if you want to reject the request for everyone, without needing to review the details on your Ledger Stax).

3. Turn on and unlock your Ledger Stax.

4. Launch the Ledger Vault app on your Ledger Stax.

5. Wait for the Hardware Security Module (HSM) to send information to your Ledger Stax (this can take a few seconds or more depending on the size of the request).

6. Review the details of the request on your Ledger Stax.

7. Sign the request on your Ledger Stax.

8. You will get a confirmation on your app and the status of the request will be updated.

Support

If you have any question, please check out our FAQ, or contact support by creating a support ticket.