FAQ

Where can I get the app?

The Ledger Enterprise mobile application is available on Apple App Store.

It is coming soon on Android.

The app can't find my Ledger Stax

• Make sure Bluetooth on your phone is turned on.

• Go in your phone settings > Apps > Ledger Enterprise and make sure that the Bluetooth permission has been granted to the app.

• Turn on and unlock your Ledger Stax.

• Close any app that might be open on your Ledger Stax.

If everything above fails, try restarting your Ledger Stax and your phone.

"No workspace found" error is displayed when logging in

This means that the Ledger Stax device you used has not been onboarded in any Ledger Enterprise workspace and / or that you used a Ledger Stax that hasn't been endorsed for a Ledger Enterprise usage.

• On your Ledger Stax, go in Settings > About this Ledger > Custom certificate and endorsements > Main endorsement. There should be a pubkey available here. If not, then your device cannot be used to log into a Ledger Enterprise workspace.

• Contact an administrator of your workspace to make sure that your Ledger Stax has been properly onboarded on your workspace.

Can't find your answer here?

For any other issue please create a support ticket.