Troubleshooting

Fix connection issues on Linux

You may encounter connection issues when trying to connect to your workspace with your Ledger Blue Enterprise device on a Linux environment. The following steps will help you solve this issue.


Windows 10 security pop-up

Users who have migrated to Windows 10 version 1903 will now see a security pop-up each time they sign in and create or approve requests. This update is the consequence of changes made to the U2F libraries — used to establish a communication channel between the computer and the Ledger Blue Enterprise — that prevented users from connecting to the platform. To solve this, you can choose to use WebUSB instead.

Follow these instructions to find out which version of Windows you are using.