You may encounter connection issues when trying to connect to your workspace with your Ledger Blue Enterprise device on a Linux environment. The following steps will help you solve this issue.
Create a set of udev rules to allow device access. Refer to the Chrome USB API documentation for details. Use the following command and retry to access the application.
Modify the above /etc/udev/rules.d/20-hw1.rules rule to match your group or add the OWNER="username" parameter to each line, where username is your Linux user name. This adds your user to the plugdev group. Retry once you've done this.
Users who have migrated to Windows 10 version 1903 will now see a security pop-up each time they sign in and create or approve requests. This update is the consequence of changes made to the U2F libraries — used to establish a communication channel between the computer and the Ledger Blue Enterprise — that prevented users from connecting to the platform. To solve this, you can choose to use WebUSB instead.
Follow these instructions to find out which version of Windows you are using.
- Connect your Ledger Blue Enterprise, switch it on, and enter your PIN code.
- Go to vault.ledger.com.
- Select the WebUSB option in the top right corner drop-down list.
- Enter your workspace name and click Sign in.
- Select the name of the device when prompted by your browser and click Connect to pair it.
It's possible to keep using U2F and securely operate in your workspace. However, the pop-up will appear whenever you sign in and create or approve requests on your device.
Don't close that pop-up and operate as usual. It'll close automatically after you approve on your device.